‘Good’ rating in our latest CQC Inspection
Posted on 15 October 2021
All our learning disability services are registered with, and regulated by, the Care Quality Commission (CQC). The CQC is an independent regulator for health and social care in England. It monitors, inspects and regulates services to make sure they meet fundamental standards of quality and safety. They publish what they find, including performance ratings, to help people choose care.
The latest service to be inspected has been our Fiveways service in Peacehaven alongside our Glebe Close service in Lewes. The services have achieved a ‘Good’ rating overall as well as ‘Good’ across the five key areas of focus: safe, effective, caring, responsive and well-led.
Excerpts from the Fiveways/Glebe Close CQC inspection report include:
- “I do feel safe living here. It’s a nice atmosphere and environment.” (Client)
- “The staff are really nice. They help me with cooking. I plan my shopping and they help me with that.” (Client)
- “It is a nice little natural home – not institutionalised, thumbs up to Fiveways.” (Relative)
- “We know he is safe here because the staff understand his behavioural pattern. He feels secure and his anxieties are dealt with well.” (Relative)
- “We are a tight team, we don’t have to wait for supervision meetings we can debrief when we need to.” (Staff member)
Ella Arnardottir, Learning Disability Services Regional Manager, said:
“This report is a great accolade for Sandra, Emily and the whole team at Fiveways. The report refers to staff in a very positive way, acknowledging how well they know and meet the needs of clients. The comments from clients and families are lovely to read. I felt very proud of you all reading this report, thank you for all you do.”