Home Works (East Sussex)
Home Works is a short-term housing support service in East Sussex committed to supporting vulnerable people find and keep safe and affordable accommodation.
As well as supporting a person’s housing situation, we work with them to help improve their health, wellbeing and independence.
To prevent people’s housing situations from getting worse and to avoid future housing difficulties, we work in partnership with statutory services.
Coronavirus Statement (27 July 2020)
Home Works are still taking referrals from our partner agencies which are local authorities, Adult Social Care and Children Services. Home Works is not able to accept self-referrals.
To best protect the safety of our clients and staff, our teams continue to support clients over the phone and through online means. Clients and other professionals should contact staff as usual.
As transmission of the virus has started to reduce and lockdown measures have been lifted, alongside our commissioner, we are now starting to plan how we could resume some level of face-to-face support for our clients where necessary.
In addition, we are talking to our clients and teams to ensure their needs, safety and wellbeing are prioritised.
As and when there are any changes to the support we provide, we will update this page.
If you have an enquiry about referrals, please contact our Gateway team by calling 01273 898700 or emailing firstname.lastname@example.org. If you require general information about the service, please feel free to get in touch with the Operations Manager, Beate Weiberle, by calling 07977 198577 or emailing email@example.com
What the service provides
We provide tailored short-term support for people facing a range of challenges, in a range of circumstances. Our team of Floating Support Officers work with people in their own homes or in the community, on a one-to-one basis.
We support people:
- At risk of losing accommodation. For example, people facing eviction, in rent or mortgage arrears, causing or experiencing anti-social behaviour, or subject to domestic abuse, harassment or hate crimes.
- Living in temporary accommodation. We support people regardless of which agency is funding the temporary accommodation.
- Living in unsuitable accommodation. For example, if the property is over-crowded, in disrepair or is unsafe, or a property is causing a health condition to deteriorate or is restricting the client’s ability to live independently.
- With resettlement. We support people to set up new tenancies and settle into a new home, with tasks such as setting up utilities, acquiring furniture and finding out about local amenities and community support.
- To sustain accommodation and live independently. We provide short-term support to resolve housing-related issues such as utilities arrears, lack of suitable white goods and furniture.
We provide support for people aged 16-59, living in East Sussex who are homeless, at risk of homelessness and those who are experiencing problems related to sustaining their accommodation. Clients must also be willing to engage with the service.
For people over the age of 60 in need of housing-related support, please refer them to STEPS.
How to refer
We accept formal referrals from professionals working in Adult Social Care (ASC), including Health and Social Care Connect (HSCC), Children’s Services and Local Housing Authorities’ Housing Options teams.
If you work for one of these services, please make a referral by completing and emailing a referral form (see the downloads section below) to our Gateway team, stating clearly which service and team you work in.
If you do not work for a service listed above, please read the following information about where to obtain information about housing and or support needs:
- If you or your clients have care and support needs or care for someone who does, Health and Social Care Connect (HSCC) offer both the public and professionals a single point of access for adult health and social care enquiries, assessments, services and referrals.
- If you or your clients has a child/children and their housing problems are placing the child/children at risk, contact the Single Point of Advice in Children’s Services to discuss your/your clients’ concerns.
- If you or your clients, including those with children, (whether or not they have care and support needs), are homeless or at risk of becoming homeless, they should make an appointment with their local Housing Options team who may be able to help them to stay in their current home or to find a new one.
Contact details of agencies that Home Works accepts referrals from:
- Eastbourne Borough Council - 01323 410 000
- Lewes District Council - 01273 471 600
- Wealden District Council - 01323 443 322
- Hastings Borough Council - 01424 451 100
- Rother District Council - 01424 787 000
- Health and Social Care Connect - 0345 60 80 191
- Children services single point of access - 01323 464 222
Please note: we no longer take self-referrals.
To support the continual development of Home Works, we encourage our clients to let us know what they think about the support they've received and to be involved with the service. Information on client involvement opportunities at Southdown are on our website here.