Home Works (East Sussex)
Home Works is a short-term housing support service in East Sussex committed to supporting vulnerable people find and keep safe and affordable accommodation.
As well as supporting a person’s housing situation, we work with them to help improve their health, wellbeing and independence.
To prevent people’s housing situations from getting worse and to avoid future housing difficulties, we work in partnership with statutory services.
Coronavirus (COVID-19) Statement
A message to our clients:
During these uncertain times we would like to reassure you that we are still operating and are here to support you.
“During these unprecedented and rapidly changing times, the health and wellbeing of our staff, clients and wider local communities, is at the very forefront of our plans to respond to the coronavirus public health major incident.” - Neil Blanchard, Chief Executive - Southdown
Home Works are still taking referrals from all partner agencies. These will be processed in the usual way. Please note that Home Works is not able to accept self-referrals.
Our staff are equipped to work remotely and support will be delivered via telephone, email, messaging and other electronic means. Clients and other professionals should contact staff as usual. If you have an enquiry about the service please contact our Gateway team by calling 01273 898700 or emailing firstname.lastname@example.org.
Please visit the NHS website for the latest advice on what to do if you think you might be infected or at risk, and how you can prevent the spread of coronavirus.
Click here to read the latest message from Southdown’s Chief Executive.
We would like to wish you and your family well and we will update this page when our telephone support model changes.
Information for referrers:
At this stage of the Covid-19 pandemic, Home Works is still taking referrals and processing these in the usual way.
All our staff are equipped to work remotely and those who are available to work, will continue to provide support. The majority of support will be delivered via telephone, email, messaging and other electronic means.
Where face-to-face support is absolutely essential, in agreement with managers, staff will endeavour to provide this, whilst following stringent social distancing and infection control measures.
All face-to-face meetings, both external and internal have been cancelled, in line with government guidance, but all working staff are contactable via email and phone as per usual.
This is an evolving situation and we will adapt to emerging need as this develops, and keep you updated on our service offer and operation.
If you have any queries, please feel free to get in touch with Beate Weiberle to discuss by calling 07977 198577 or emailing email@example.com
What the service provides
We provide tailored short-term support for people facing a range of challenges, in a range of circumstances. Our team of Floating Support Officers work with people in their own homes or in the community, on a one-to-one basis.
We support people:
- At risk of losing accommodation. For example, people facing eviction, in rent or mortgage arrears, causing or experiencing anti-social behaviour, or subject to domestic abuse, harassment or hate crimes.
- Living in temporary accommodation. We support people regardless of which agency is funding the temporary accommodation.
- Living in unsuitable accommodation. For example, if the property is over-crowded, in disrepair or is unsafe, or a property is causing a health condition to deteriorate or is restricting the client’s ability to live independently.
- With resettlement. We support people to set up new tenancies and settle into a new home, with tasks such as setting up utilities, acquiring furniture and finding out about local amenities and community support.
- To sustain accommodation and live independently. We provide short-term support to resolve housing-related issues such as utilities arrears, lack of suitable white goods and furniture.
We provide support for people aged 16-59, living in East Sussex who are homeless, at risk of homelessness and those who are experiencing problems related to sustaining their accommodation. Clients must also be willing to engage with the service.
For people over the age of 60 in need of housing-related support, please refer them to STEPS.
How to refer
We accept formal referrals from professionals working in Adult Social Care (ASC), including Health and Social Care Connect (HSCC), Children’s Services and Local Housing Authorities’ Housing Options teams.
If you work for one of these services, please make a referral by completing and emailing a referral form (see the downloads section below) to our Gateway team, stating clearly which service and team you work in.
If you do not work for a service listed above, please read the following information about where to obtain information about housing and or support needs:
- If you or your clients have care and support needs or care for someone who does, Health and Social Care Connect (HSCC) offer both the public and professionals a single point of access for adult health and social care enquiries, assessments, services and referrals.
- If you or your clients has a child/children and their housing problems are placing the child/children at risk, contact the Single Point of Advice in Children’s Services to discuss your/your clients’ concerns.
- If you or your clients, including those with children, (whether or not they have care and support needs), are homeless or at risk of becoming homeless, they should make an appointment with their local Housing Options team who may be able to help them to stay in their current home or to find a new one.
Contact details of agencies that Home Works accepts referrals from:
- Eastbourne Borough Council - 01323 410 000
- Lewes District Council - 01273 471 600
- Wealden District Council - 01323 443 322
- Hastings Borough Council - 01424 451 100
- Rother District Council - 01424 787 000
- Health and Social Care Connect - 0345 60 80 191
- Children services single point of access - 01323 464 222
Please note: we no longer take self-referrals.
To support the continual development of Home Works, we encourage our clients to let us know what they think about the support they've received and to be involved with the service. Information on client involvement opportunities at Southdown are on our website here.