Avis Road learning disability service scores 'Good' CQC rating
Our Avis Road registered care service has received a ‘Good’ rating overall and a ‘Good’ rating in every area by care regulator, the Care Quality Commission.
The service, which provides accommodation and personal care in Newhaven for six adults with learning disabilities who have complex care needs, physical disabilities and long-term health conditions, received the ratings following an inspection in August.
Praised by the CQC for giving people maximum choice and control of their lives, the service received good ratings in all five inspection areas; responsive, safe, effective, caring and well-led.
The inspector observed caring interactions throughout the inspection, with clients demonstrably at the forefront of the service. Staff had an in-depth knowledge of people’s history and what really mattered and was important to them.
Relatives were also regularly contacted to encompass their views. One typical response was that they couldn’t fault the service and that their family member has “never been happier – and all because of the manager and the staff team.”
Sharon Clare, our Operations Director for Care and Support, says, “It’s really important that people with learning disabilities are helped to live ‘ordinary’ but meaningful lives and I believe Southdown excels in helping clients to achieve this. The report highlights all the good work that the staff at Avis Road do to help clients achieve their human rights.
“Some of our staff members have supported our clients for years and built up really great relationships with them. That means we know what’s important to them and can help them follow their interests and passions while avoiding social isolation. We’re proud that our personalised care plans help people and their families to plan ahead, set goals and maximise their independence.”
All of our learning disability services are registered with the Care Quality Commission and adhere to the Restraint Reduction Network’s training standards. Through the investment and development of community-based care and accommodation in Sussex, Southdown is committed to supporting the government programme, Transforming Care, to end all inappropriate placements in hospital for people with learning disabilities or autism.