New out-of-hours mental health crisis prevention service in Eastbourne


In April, our new out-of-hours mental health crisis prevention service will open in Eastbourne, called Staying Well Eastbourne.

Located at our Wellbeing Centre at 8 Saffrons Road in Eastbourne, the service will provide urgent, recovery-focused mental health support to help people self-manage their condition, stay well and prevent crisis.

Support will be available 7 days a week in the evening and over the weekend (5pm to 10.30pm Monday to Friday, and 3pm to 10.30pm Saturday and Sunday), which people can access directly or via a referral from their GP, a mental health provider or other professional worker.      

Provided in partnership with the Sussex Partnership NHS Foundation Trust, the service is part of an integrated pathway of mental health support in development by East Sussex Clinical Commissioning Group, part of the Sussex Sustainability and Transformation Plan.

Kenny MacKay, Strategic Commissioning Manager for Mental Health at East Sussex County Council, says, “With high levels of people in mental health crisis across East Sussex accessing A&E and acute services, Staying Well Eastbourne is designed to help people to stay well and maintain good levels of mental health whilst directing support rapidly for someone who may be in crisis.

“Whilst there is a range of existing mental health support for local people, this new service plugs a gap when most services close their doors at the end of the working day, leaving people with reduced options.” 

MacKay added, “To help people navigate the range of support available and access support that meets their needs, we are working with a range of local mental health providers and professionals from the voluntary sector and clinical and social care services, as well as service user groups, to develop an integrated pathway of support.” 

Staying Well Eastbourne follows the success of our out-of-hours mental health crisis prevention service launched along the coast in St Leonards-on-Sea in 2018.

Ian Dyer, Operations Manager for our mental health recovery services in East Sussex, says, “We’re looking forward to opening the doors to Staying Well Eastbourne and using learnings from setting up the service in St Leonards to provide the best support possible.”

 “Whether you need a listening ear or more in-depth support, our team of experienced and friendly Recovery Workers are here to help. If you need support, or know somebody that does, please get in touch.”    

In preparation for Staying Well Eastbourne opening in April, East Sussex County Council is supporting two providers currently delivering services at the Eastbourne Wellbeing Centre to find alternative new venues.

 For more information on Staying Well Eastbourne and change of venues of existing services, contact Ian Dyer at Southdown on 07384 460994 or email