Universal Credit support

Across our community and housing services, the number one issue affecting our clients is Universal Credit.

To ensure our staff have sufficient support to help clients navigate changes to their welfare benefits we have raised the issue with commissioners, and, in a number of areas, have successfully negotiated for additional dedicated resources.

In November, we began the process to recruit to new Financial and Digital Inclusion roles, which we hope will make a real difference to relieve some of the pressure.

Introducing our expanded Financial Inclusion team

The new roles will join the existing resource we have within Southdown to provide welfare benefits advice and support to our staff and clients.

The aim of the expanded team is to equip individuals with the skills and knowledge to be prepared for the roll out of Universal Credit. Support includes enabling people to claim the correct benefits, to manage claims online, to be digitally capable and safe, and to improve budgeting skills.

The team is headed up by our Financial Inclusion Manager, Vikki Reynolds (pictured) and includes a Welfare Benefits Specialist and Financial Inclusion Officers.

We will share more information about the team as it develops.  In the meantime if you have any questions please contact Vikki at vikki.reynolds@southdown.org.