Our housing performance
Being open about how we are performing helps tenants understand what they can expect from us and hold us to account as their landlord.
Here you can see how we are doing across the areas that matter to the homes and housing services we provide — including what tenants tell us, how we keep homes safe and well maintained, our financial performance and information about our workforce.
Most of the figures on this page cover 1 April 2025 to 31 March 2026. Where information covers a different period, we explain this alongside the figure.
Tenant Satisfaction Measures
See what tenants have told us about their homes and housing services, alongside other measures used to assess our performance as a landlord.
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Operational Performance / Safety and Compliance
Keeping residents safe in their homes is one of our most important responsibilities. We monitor a range of safety checks across our homes and buildings.
Our safety and compliance measures show the percentage of homes or buildings where required safety checks have been completed. These include gas, fire, asbestos, water, lift and electrical safety checks, as well as the percentage of homes that do not meet the Decent Homes Standard.
Keeping homes safe
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Gas safety checks
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Fire safety checks
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Asbestos safety checks
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Water safety checks
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Lift safety checks
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Electrical safety checks
Maintaining good homes
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Homes failing the Decent Homes Standard
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Emergency repairs
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Non-emergency repairs
Repairs performance
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Average repair time
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Satisfaction with most recent repair
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Overdue repairs
More operational performance
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Maintenance tasks in pipeline
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Homes rated EPC C or above
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Homes rated EPC B or above
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Homes re-let
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Average re-let time
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Evictions
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Homes in our development pipeline
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Rent collected
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Current tenant arrears
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Rent written off
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Former tenant arrears
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Rent arrears net of unpaid Housing Benefit
Financial performance
Our financial performance information shows our income source, how we use our income and resources to manage, maintain and invest in our homes.
Figures cover 1 April 2025 to 31 March 2026.
Breakdown of income
| Income source | Amount in GDP | % of entire housing income |
|---|---|---|
| Rents receivable | £1,822,475 | 56.6% |
| Service charge receivable | £1,009,481 | 31.40% |
| Enhanced tenancy management service chargers | £335,531 | 10.40% |
| Amortisation of grants | £48,920 | 1.50% |
| Lettings | £1,933 | 0.10% |
Total | £3,218,341 | 100% |
Income and overheads
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Turnover
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Rent receivable
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Overhead costs
Cost of managing and maintaining homes
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Housing management
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Repairs and void works
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Major and cyclical works
Financial health
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Overall operating margin
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Social housing lettings operating margin
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Return on Capital Employed
Investment and new homes
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Reinvestment
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New social housing homes
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New non-social housing homes
Headline social housing cost
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Headline social housing cost per unit
Service charges and how they are used
Service charges contribute towards the cost of services provided in and around our homes and communal areas.
The breakdown below shows the proportion of our overall service charge costs attributed to different services.
The exact services included in an individual tenant’s service charge will depend on their home and the services provided there.
Percentages may not total exactly 100% because of rounding. Bar lengths are scaled to make the different categories easier to compare.
Service charge usage
People and Workforce
Our people are central to the homes and services we provide.
This information gives an overview of our workforce across Southdown, including employee numbers, sickness absence and staff turnover.