Welcome to your tenant hub
This page brings together information and support for Southdown tenants and shared owners.
You can find help with your home, tenancy, rent and money, share feedback, get involved, and see how we are performing as your landlord.
Use the links above to go directly to the section you need, or scroll down to explore the page.
If you are unsure where to find something or would prefer to speak to someone, you are always welcome to contact your Housing Officer.
Keeping your home safe
Report problems with your home and find information to help you feel safe and comfortable where you live:
Report a repair
Report a problem with your home and find out what happens after you contact us.
Report a repair
Property safety
Find information about safety checks, fire and electrical safety, communal areas and home security.
View property safety information
Damp, mould and condensation
Tell us about damp or mould and find advice about condensation and Awaab’s Law.
Report damp or mould
Anti-Social Behaviour
Report behaviour that is affecting your safety or your enjoyment of your home.
Report anti-social behaviourYour tenancy, rent and money
Meet the teams who support you and find information about your tenancy, rent, payments, benefits and managing your money:
Meet your housing team
Find out who can help with your tenancy, rent, home, repairs or involvement.
Meet the team
Your tenancy and handbook
Find information about your tenancy, your responsibilities, changes to your home and moving.
View tenancy information
Rent and payments
Find out how to pay your rent and get information about statements, service charges and rent changes.
View rent and payment information
Money, benefits and budgeting
Get support with benefits, budgeting, bills, debt and other money worries.
Get money advice and supportYour voice and feedback
Tell us about your experience, raise a concern or help shape and improve our housing services.
Compliments, feedback and complaints
Tell us what went well, raise a concern or make a complaint.
Get involved
Take part in surveys, tenant forums, recruitment and service improvements.
Our performance and housing information
See how we are performing as your landlord and access information about how we manage our homes and housing services.
Our performance as your landlord
View our housing performance dashboard and latest Tenant Satisfaction Measure results.
Access housing information
Find information about how we make decisions, manage homes and repairs, spend money and deliver housing services through the Social Tenants Access to Information Requirements Scheme (STAIRS).
Tenant Annual Report 2024-25
Our Annual Tenant Report provides an overview of how we’re performing as your landlord, the improvements we’ve made over the past year, and our plans for the future. It shares feedback from tenants, key performance information, investment in homes and communities, and the steps we’re taking to improve services.
The report demonstrates how we are listening to tenant feedback, meeting our responsibilities as a housing provider, and working to deliver safe, well-maintained homes and quality services for everyone. It also highlights important areas such as repairs, planned investment, sustainability, tenant satisfaction, and opportunities to have your say
Can't find what you need?
For any other queries, please contact your Housing Officer or get in touch with us by calling 01273 405 800 or emailing us at housing@southdown.org.
Explore more:
Housing services
Looking for housing or housing support? Explore our services available across Sussex.
View housing servicesSafeguarding
Tell us if you are concerned about the safety or wellbeing of yourself or someone else.
Report a concernGet in touch
Contact Southdown about a general question or enquiry.
Contact us