Rent and payments

When your tenancy started, you should have received a rent payment card and information about how to use it. You can also pay your rent by direct debit or standing order.

If you are unsure which payment method to use or need help setting one up, contact your Housing Officer.

We send you a rent statement four times a year. Your statement shows payments made to your rent account and any balance that is due.

You can ask for your current balance or request another statement at any time. Contact your Housing Officer if you would like help understanding the information on your statement.

We send you a rent statement four times a year. Your statement shows payments made to your rent account and any balance that is due.

You can ask for your current balance or request another statement at any time. Contact your Housing Officer if you would like help understanding the information on your statement.

We review rent and service charges each year. Changes usually take effect in early April and we will give you at least four weeks’ notice.

If Universal Credit helps with your housing costs, you will need to report your new rent amount to Universal Credit each April. Tell us if you need support to do this.

Please contact us as soon as possible if you are finding it difficult to pay your rent or think you may miss a payment.

We can talk through your rent account, agree a repayment plan where appropriate and connect you with our Financial Inclusion Officer for specialist support.

Speaking to us early gives us more opportunity to help.

For advice about benefits, budgeting, debt and other financial support, visit our ‘Money and benefits’ page.