We want to hear from you. Whether you would like information on a service or job opportunity or would like to provide feedback or make a complaint, please get in touch.
Our registered Head Office
Southdown Housing Association
2 Bell Lane
Lewes, East Sussex
Open hours: Monday to Thursday from 8.30 am to 5 pm, and Friday from 8.30 am to 4.30 pm.
Our regional offices across Sussex
Brighton and Hove Learning and Community Hub (pictured)
42 Frederick Place, Brighton, East Sussex, BN1 4EA
Tel: 01273 749 500
Prospects House, 7/9 George Street, Hailsham, East Sussex, BN27 1AD
Tel: 01323 340 151
Have your say and share your feedback
We encourage feedback so we can learn what we are doing well and where we need to make improvements. Your feedback will be treated in confidence and will only be discussed with people who need to know.
To ensure we continue to provide excellent support it is important that we learn from the experiences of our clients. We are also keen to hear from anyone else who comes into contact with us, for example a relative or friend of a client and health and social care professionals we work with.
Comments, compliments and concerns
Please send your comments and compliments using the Feedback Form at the bottom of this page or email us at email@example.com. You can also call us on 01273 405800. Or write to use at Southdown Housing Association, 2 Bell Lane, Lewes, East Sussex, BN7 1JU
If you have concerns about a service provided, please speak with support staff or the local manager, who will help you resolve your issues. You can also use the Feedback Form below.
Making a formal complaint
If you wish to make a formal complaint, it is best to do so as soon as possible after a problem has been identified. Activities we carry out whilst looking into a complaint will be written down so there is a clear record of the issues raised and actions taken. You will be treated fairly and your complaint will not impact the quality of service you receive in the future. Southdown has a formal policy to ensure all comments, compliments and complaints are treated fairly and dealt with in the same way.
Client / Tenant Consent
If you are making a complaint on behalf of a Southdown client or tenant, we will write to them and ask for their consent for Southdown to share their information. If they do not consent to Southdown sharing their personal information, we will not be able to process the complaint.
Further details of Southdown’s complaints procedure are detailed in our ‘Comments, Compliments and Complaints’ leaflet which can be downloaded below. An easy-read version is also available.
Complaints Policy and Procedure
At Southdown, we actively encourage feedback and have policies and procedures in place to ensure comments and complaints are responded to in a timely and appropriate way. For more information, you can download our Complaints Policy and Procedure below, and if you would like to receive copies of any of the related documents (listed at the end of the Policy) please email us at firstname.lastname@example.org.
Confidential Reporting (Whistleblowing)
‘Whistleblowing’ is the act of someone speaking out and disclosing information about wrongdoing in the workplace. This could mean highlighting possible unlawful activities, failures to comply with legal obligations, miscarriages of justice or reporting on risks to the health and safety of individuals or to the environment.
Whistleblowing is viewed by Southdown as a positive act that can make a valuable contribution to ensuring Southdown delivers its mission to provide exceptional community support services. All concerns raised will be treated with respect and in the strictest of confidence. If you wish to raise a concern, please refer to our Confidential Reporting (Whistleblowing) Policy below, which provides further information on the process, and relevant contact details.