We’re committed to protecting individual’s personal data. The policies and procedures we have in place are to protect the integrity and confidentiality of your personal information, to comply with the Data Protection Act 2018 and other UK and EU regulations.
Southdown Housing Association is registered as a Data Controller with the Information Commissioner’s Office, registration number Z6895951.
Equality, Diversity and Inclusion
We pride ourselves on creating a culture that challenges prejudice and values diversity. We’re committed to ensuring that our staff and clients feel welcome and are not discriminated against or treated unfairly. Our Equality, Diversity and Inclusion Policy, Strategy and Action Plan are available upon request.
You can download our Gender Pay Gap on our website here.
We encourage feedback so we can learn what we are doing well and where we need to make improvements. Southdown has a formal policy and procedure to ensure all comments, compliments and complaints are treated fairly and dealt with in the same way.
For more information, visit our feedback page on our website, where you can download our comments, compliments and complaints leaflet.
Complaints Handling Self Assessment Against Housing Ombudsman’s Code
In May 2023, we carried out a self-assessment against the Housing Ombudsman’s revised complaints handling code. Our self-assessment sets out how we comply with the Housing Ombudsman code and the further actions we’re taking to improve how we handle and learn from complaints and how we make this information available to tenants and other stakeholders.
Tenants’ Complaints Annual Review
We also produce an annual Tenants’ Complaints Review. You can download the latest Review document below.