Southdown tenant

It is important to us that our tenants, as well as other stakeholders, are able to openly access information to review our performance as a landlord to provide safe and secure homes.

As well as the information provided on this page, you may also find information in the Openness and Transparency page on our website useful.


In February 2024, we completed 98.46% of emergency repairs within the target of 24 hours.

  • 98.65% of our urgent repairs were completed within the target timescale of 7 working days. This is very close to our target of 90%.
  • 99.40% of standard jobs were completed within our timescale of 28 working days. Our target is 90% completed within target.


The information below is for February 2024 and shows that we are 99.77% compliant overall.

Compliance Feb 2024

  • Smoke Detectors: There are 13 smoke detectors that were last inspected over 12 months ago. Our contractor has completed two rounds of servicing appointments without being able to gain access.  The third round of appointments has been scheduled for the week beginning 15th January 2024.
  • Energy Performance Certificates: One EPC overdue. The client has not lived in the property for a number of months, and we believe has abandoned. The property became void on 15th January 2024 so we can now arrange for the EPC survey.

Your right to safety and compliance certification

You have a right to request any of the following in relation to your property or block:

  • Fire Risk Assessment (commissioned annually)
  • EICR – Electrical safety certificate (commissioned every five years)
  • Gas Saf​ety Certificate (commissioned annually in properties with a gas supply)
  • EPC Certificate (showing the energy performance of your property)

If you do want us to send certification to you, please complete this online form. Our default will be to email the documentation to you but if you do not have access to email please tick the box to say so and we will send the documentation via post.


There was one complaint in the Housing Division in February 2024.  This related to a number of different issues and the complaint was not upheld.

Our Annual Review of Tenants’ Complaints for 2022-23 is available to download on our website here.

Rent Arrears

In February 2024, our tenant contribution arrears were £64,483.90.  This figure is equivalent to 1.44% of our rental income.  The benchmark standard for tenant contribution arrears for Housing Associations is 2% of rental income.