Southdown tenant

It is important to us that our tenants, as well as other stakeholders, are able to openly access information to review our performance as a landlord to provide safe and secure homes.

As well as the information provided on this page, you may also find information in the Openness and Transparency page on our website useful.

Repairs

In October 2023, we completed 96.77% of emergency repairs within the target of 24 hours.

  • 96.91% of our urgent repairs were completed within the target timescale of 7 working days. This is very close to our target of 90%.
  • 89.90% of standard jobs were completed within our timescale of 28 working days. Our target is 90% completed within target.

Compliance

The information below is for October 2023 and shows that we are 98.97% compliant overall.

Compliance Oct 2023

  • Smoke Detectors – There are 17 smoke detectors that were last inspected over 12 months ago, all bar one in our Supported Housing stock. Our contractor completed the first round of servicing appointments throughout October and the second round will commence in late November.
  • Energy Performance Certificates – EPC overdue at Flat 4, 105 Stanford Avenue. The client has not lived in the property for a number of months, and we believe has abandoned. Housing Officer has served NTQ and NOSP, so we have now applied to the courts for a possession order.

Your right to safety and compliance certification

You have a right to request any of the following in relation to your property or block:

  • Fire Risk Assessment (commissioned annually)
  • EICR – Electrical safety certificate (commissioned every five years)
  • Gas Saf​ety Certificate (commissioned annually in properties with a gas supply)
  • EPC Certificate (showing the energy performance of your property)

If you do want us to send certification to you, please complete this online form. Our default will be to email the documentation to you but if you do not have access to email please tick the box to say so and we will send the documentation via post.

Complaints

There was one complaint in the Housing Division in October 2023. This was from a tenant who was not satisfied with our repair services and felt discriminated against by Southdown staff.  The complaint has not yet been resolved.  We will report on lessons learnt once it has been concluded.

Our Annual Review of Tenants’ Complaints for 2022-23 is available to download on our website here.

Rent Arrears

In October 2023, our tenant contribution arrears were £74,582.39.  This figure is equivalent to 1.63% of our rental income.  The benchmark standard for tenant contribution arrears for Housing Associations is 2% of rental income.