Share your feedback,
Whether it’s a comment, compliment, or complaint, we encourage feedback so we can learn what we are doing well and where we need to make improvements. Your feedback will be treated in confidence and will only be discussed with people who need to know.
To ensure we continue to provide excellent support it is important that we learn from the experiences of our clients. We are also keen to hear from anyone else who comes into contact with us, for example a relative or friend of a client and health and social care professionals we work with.
Details on how to send us your comments and compliments or how to make a formal complaint can be found here.
In May 2023, we carried out a self-assessment against the Housing Ombudsman’s revised complaints handling code. Our self-assessment sets out how we comply with the Housing Ombudsman code and the further actions we’re taking to improve how we handle and learn from complaints and how we make this information available to tenants and other stakeholders.
Annual tenants’ complaints review
We also produce an annual review of complaints we receive. you can read latest review on our website here.
We consult with tenants where a change is proposed that substantially affects the management and maintenance of their home. Tenant’s views will be taken into account before any final decisions are made. The results of consultation and the decisions that follow will be reported to any tenants who are affected.
Our Tenant Involvement activities and tenant volunteers play an important part in listening to our tenants’ views on the services we provide. Feedback shared from our tenants help shape the support we provide. Our Tenant Involvement Group also gives feedback on the tenant quarterly newsletter we produce.
The Tenant Involvement Group meet every two months and they are always looking for new members. Relevant training and support is provided for volunteers and you will receive a professional reference at the end of your volunteering. If you are interested in applying to join our Tenant Involvement Group please speak to your Housing Officer or contact us at firstname.lastname@example.org.