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Being open about how we are performing helps tenants understand what they can expect from us and hold us to account as their landlord.

Here you can see how we are doing across the areas that matter to the homes and housing services we provide — including what tenants tell us, how we keep homes safe and well maintained, our financial performance and information about our workforce.

Most of the figures on this page cover 1 April 2025 to 31 March 2026. Where information covers a different period, we explain this alongside the figure.

How we’re doing

Tenant annual report

Every year we produce an annual report for our tenants highlighting how we have performed in our role as a landlord. Take a look at our latest report here.

Tenant Satisfaction Measures

See what tenants have told us about their homes and housing services, alongside other measures used to assess our performance as a landlord.

Our latest TSM results include:

  • 92.4% overall resident satisfaction
  • 92.0% satisfaction that the home is safe
  • 93.2% satisfaction that residents are kept informed
  • 96.0% satisfaction that residents are treated fairly and with respect
  • 56.3% satisfaction with complaint handling
View our Tenant Satisfaction Measures →


Operational Performance / Safety and Compliance

Keeping residents safe in their homes is one of our most important responsibilities. We monitor a range of safety checks across our homes and buildings.

Our safety and compliance measures show the percentage of homes or buildings where required safety checks have been completed. These include gas, fire, asbestos, water, lift and electrical safety checks, as well as the percentage of homes that do not meet the Decent Homes Standard.

Keeping homes safe

100%
Gas safety checks
Required gas safety checks completed.
100%
Fire safety checks
Required fire safety checks completed.
100%
Asbestos safety checks
Required asbestos safety checks completed.
98.7%
Water safety checks
Required water safety checks completed.
100%
Lift safety checks
Required lift safety checks completed.
100%
Electrical safety checks
Required electrical safety checks completed.

Maintaining good homes

0%
Homes failing the Decent Homes Standard
None of our homes failed to meet the standard.
94.5%
Emergency repairs
Completed within our target timescale.
95.5%
Non-emergency repairs
Completed within our target timescale.

Repairs performance

9.9 days
Average repair time
Average number of days taken to complete a repair.
99.86%
Satisfaction with most recent repair
Tenants satisfied with their most recent repair.
27
Overdue repairs
Repairs past their target date and still open at month end.
More operational performance – Click to expand
40
Maintenance tasks in pipeline
74.8%
Homes rated EPC C or above
15.3%
Homes rated EPC B or above
16.51%
Homes re-let
Re-lets as a proportion of our housing stock.
33.95 days
Average re-let time
6
Evictions
In the previous 12 months.
9
Homes in our development pipeline
100.62%
Rent collected
Of rent owed, excluding arrears brought forward.
5.03%
Current tenant arrears
As a proportion of the annual rent debit.
0.1%
Rent written off
As a proportion of the annual rent roll.
2.19%
Former tenant arrears
As a proportion of the annual rent debit.
1.34%
Rent arrears net of unpaid Housing Benefit

Financial performance

Our financial performance information shows our income source, how we use our income and resources to manage, maintain and invest in our homes.

Figures cover 1 April 2025 to 31 March 2026.

Breakdown of income

Income sourceAmount in GBP% of entire housing income
Rents receivable£1,822,47556.6%
Service charge receivable£1,009,48131.40%
Enhanced tenancy management service chargers£335,53110.40%
Amortisation of grants£48,9201.50%
Lettings£1,9330.10%
Total£3,218,341100%

Income and overheads

£31.95m
Turnover
Total income generated across Southdown during the year.
£2.65m
Rent receivable
Rent income due during the year.
17.9%
Overhead costs
Overhead costs as a proportion of our turnover.

Cost of managing and maintaining homes

£1,139
Housing management
Average housing management cost per property.
£1,333
Repairs and void works
Average cost per property for responsive repairs and work to empty homes.
£1,026
Major and cyclical works
Average cost per property for major and cyclical works.

Financial health

1.86%
Overall operating margin
Our overall operating margin for the year.
3.08%
Social housing lettings operating margin
Our operating margin from social housing lettings.
2.18%
Return on Capital Employed
Our Return on Capital Employed (ROCE) for the year.

Investment and new homes

0.65%
Reinvestment
Our reinvestment measure for the year.
4
New social housing homes
New social housing units delivered during the year.
0
New non-social housing homes
New non-social housing units delivered during the year.

Headline social housing cost

£10,535
Headline social housing cost per unit
Our headline social housing cost for each unit.

Service charge and how they are used

Service charges contribute towards the cost of services provided in and around our homes and communal areas. The breakdown below shows the proportion of our overall service charge costs attributed to different services.

The exact services included in an individual tenant’s service charge will depend on their home and the services provided there.

Percentages may not total exactly 100% because of rounding. Bar lengths are scaled to make the different categories easier to compare.

Enhanced Tenancy Management 21.2%
Administration – eligible for Housing Benefit 14.2%
Furnishings and fittings 9.4%
Fire safety and compliance 9.1%
Communal assets 4.7%
Grounds maintenance 4.6%
Communal cleaning 4.3%
Upkeep of communal areas 4.1%
Personal electricity 2.9%
Transfer to sinking fund 2.9%
Building security 2.6%
Communal electricity 2.4%
Head landlord service charge – eligible for Housing Benefit 2.2%
Water – personal 2.1%
Enhanced Tenancy Management – not eligible for Housing Benefit 2.0%
Heating and hot water – personal 2.0%
Communal utility costs 1.9%
Communal heating 1.6%
Administration – not eligible for Housing Benefit 1.5%
Water safety 1.4%
Council Tax 1.3%
Caretaking 0.7%
IT and telephony – not eligible for Housing Benefit 0.3%
IT and telephony – eligible for Housing Benefit 0.3%
Communal TV licence – eligible for Housing Benefit 0.1%
Personal utility costs 0.1%
TV licence – not eligible for Housing Benefit 0.0%

People and Workforce

Our people are central to the homes and services we provide. This information gives an overview of our workforce across Southdown, including employee numbers, sickness absence and staff turnover.

Workforce overview

710
Employees
Total number of people employed across Southdown.
588.8
Full-time equivalent employees
Our workforce expressed as the equivalent number of full-time employees.
10.32 days
Sickness absence
Average working days lost to sickness absence per full-time equivalent employee.

Staff turnover

22.1%
Staff turnover
The proportion of employees who left Southdown during the year.
15.34%
Voluntary staff turnover
The proportion of employees who chose to leave Southdown during the year.

As well as the information provided on this page, you may also find information in the Openness and Transparency page on our website useful.