Staying Well Space

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The Staying Well Space (SWS) is an out-of-hours mental health crisis prevention service, provided at Preston Park Recovery Centre in Brighton and our Eastbourne and Hastings (St Leonards-On-Sea) Wellbeing Centres.

Open 7 days a week, 365 days a year, the Staying Well service provides psychosocial support and crisis prevention planning. This includes proactively contacting clients who have been referred or self-referred to the service to build crisis plans together, increasing resilience and coping skills.

Individuals can also phone the service directly to self-refer for support when they feel they aren't able to cope or feel they are headed towards a crisis point.
The Brighton service enhances the current mental health and wellbeing services delivered under the Community Roots network across the city.

The East Sussex services are provided by Southdown, in partnership with the Sussex Partnership NHS Foundation Trust and is part of a network of mental health recovery support across the county, called the East Sussex Community Network.

Coronavirus Statement (14th January 2021)

To best protect our clients, visitors and staff, we have changed the way support is provided by the service in order to adhere to the Government’s advice on social distancing and infection control. In place of building-based face-to-face support, our teams are predominantly supporting clients over the phone.

We are offering face to face support in very limited circumstances. Our Recovery Advisors will discuss with clients individually whether their circumstances meet the criteria of face-to-face support being required. If it is deemed appropriate to see a client face-to-face, we will attempt to offer an appointment for the next day.

We will continue to offer our support by telephone and ensure the needs, safety and wellbeing of our clients are prioritised.

As and when there are any changes to the support we provide, we will update this page.

In the meantime, If you have any urgent questions about your support, or have a new enquiry about our service, please contact Staying Well by calling 0800 023 6475 or emailing your nearest service – see below for the contact details of each of the three service locations.

What support is available?  

If you need urgent mental health support, outside of normal working hours, the Staying Well Space is here for you. Get help and advice in a relaxed, friendly and safe environment.

Our team of Recovery Advisors are on-hand to provide non-judgmental support tailored to your needs; whether that’s simply listening or providing more in-depth support. Peer Support Workers (people with lived experience of mental health challenges) are also available to talk to.

The support we provide is based on the ‘Five Ways to Wellbeing’ - connect, take notice, keep learning, be active and give. These steps give people the tools they need to take real control.

Am I eligible?

The service is free and available to adults* with urgent mental health support needs living across East Sussex (*aged 16 and over) and Brighton and Hove (*aged 18 and over).

How do I access support?

Support is provided from the three locations listed below. Please note, the service is not a drop-in service and requires a referral first.


Opening hours:
Weekdays - 5.30pm to 10.30pm
Weekends - 3.30pm to 10.30pm

Telephone (Freephone): 0800 023 6475, choose option #3
Address:  Preston Park Recovery Centre, 18 Preston Park Avenue, Brighton, BN1 6HL


Opening hours:
Weekdays - 4pm to 10.30pm
Weekends - 3pm to 10.30pm

Telephone (Freephone): 0800 023 6475, choose option #1
Address: Eastbourne Wellbeing Centre, 8 Saffrons Road, Eastbourne, BN21 1DG

Hastings (St Leonards-On-Sea)

Opening hours:
Weekdays - 4pm to 10.30pm
Weekends - 3pm to 10.30pm

Telephone (Freephone): 0800 023 6475, choose option #2
Address: St Leonards-On-Sea Wellbeing Centre, Carisbrooke House, Stockleigh Road, Hastings, TN38 0JP


To self-refer or refer on behalf of an individual, contact your nearest Staying Well Space service and we will complete a short referral form with you. We can do this by phone or email, whichever is easiest.

You can also download a referral form in the ‘Downloads’ section below - please take care to choose the right form.

Urgent referrals to the service can be made by calling 0800 0236475 during the opening times listed above, by location.


Service Location: