Pale green pattered background with text that reads Staying Well Eastbourne. Also has the Southdown logo.
Service Type: Mental Health and Employment Support
Service Location: East Sussex

Staying Well Eastbourne

Service Update

Please note that due to staff meetings, on the second Monday of each month and on Saturday 25th May there may be a short delay in responding to calls in the early evening.

If you feel like you can’t cope and are at breaking point, there are alternative ways you can get same-day or next day help. Visit the Sussex Partnership’s website for more information.

About the service

Staying Well is a same day, out-of-hours service for people aged 18 or over experiencing mental distress or requiring crisis support.

Open seven days a week, 365 days a year, the service provides psychosocial support within a safe, supportive, and therapeutic environment.

Please note: There may be times when we are unable to offer a same day service, we can advise you of our availability by telephone. We will also display service updates in a pink box at the top of this page.

Staying Well is provided by Southdown, in partnership with Sussex Partnership NHS Foundation Trust.

What support is available?

Our safe space café provides a relaxed environment where you can gain peer and social support, to help you build skills to support your own recovery. Peer Support Workers (people with lived experience of mental health challenges) are also available to chat with.

Our team are on-hand to provide non-judgmental support tailored to your needs, whether that’s simply listening or supporting you to reduce emotional and psychological distress.

Am I eligible?

The service is free and available for people aged 18 or over experiencing mental distress or requiring crisis support, who are living in or visiting Sussex.

Our service is not suitable to support adults with dementia, or children and adolescents under the age of 18.

How do I access support?

You can access same day support by calling us on the telephone number below. Alternatively, you can complete an online referral for yourself or on behalf of an individual by clicking here.

Please note: There may be times when due to staffing we may not be able to offer a same day service, we can advise you of our availability by telephone. We will also display service updates in a pink box at the top of this page.

Finding us and getting in touch

We are open:

  • Weekdays – 5.00pm to 10.30pm
  • Weekends – 3.00pm to 10.30pm

Telephone (Freephone): 0800 023 6475, choose option #1 
Email (enquiries only): stayingwell.eastbourne@southdown.org
Address:  Eastbourne Wellbeing Centre, Suites 1&2, The Printworks, 20 Wharf Road, Eastbourne, BN21 3AW

Inclusivity for all

We are a Neurodivergent, LGBTQ+, class, race, age and disability friendly service. We are committed to learning and striving toward a more inclusive and person-centred approach, by listening to your experience and providing meaningful support, information and advice according to your needs.