Housing Management Team
Our Housing Management Team is based at Southdown’s head office in Lewes and provide a personalised service to our tenants (take a look at the Meet the Team page to see who’s who).
Our tenants have a dedicated Housing Officer who oversees and provides support to maintain their tenancy. This includes overseeing tenancy sign–ups, rent collection and arrears monitoring, anti-social behaviour and any legal issues.
Paying rent and rent statements
There are a number of ways available for tenants to pay rent to Southdown: Direct Debit or Standing Order, rent payment cards, cash or online.
Tenants who have been issued with a rent payment card can also make payments online at www.allpayments.net. You will need to enter your rent payment card number, password, debit card number and amount you want to pay. Your rent account is credited within 24 hours. The service is available 24 hours a day, 7 days a week.
Individual Rent Statements are issued quarterly and sent to each tenant’s address. Please speak to your Housing Officer or Floating Support Officer if you would like help reading and understanding your Rent Statement.
If you are having difficulty paying your rent, please let your Housing Officer know as soon as possible. Your Housing Officer can set up a repayment plan and put you in touch with specialist advisors who can provide Welfare Benefit checks, debt advice and budgeting help.