Social Tenants Access to Information Requirements (STAIRs) – Publication scheme
What is STAIRs?
The Social Tenant Access to Information Requirements, known as STAIRs, have been introduced to make it easier for social housing tenants to access information about their landlord and housing services.
STAIRs is about greater openness and transparency. It gives you clearer access to information about how we manage our homes and housing services, how decisions are made and how we are performing.
This information can help you understand what you can expect from us as your landlord and hold us to account for the homes and services we provide. This reflects the purpose of the government requirements, which are intended to improve access to housing information and strengthen accountability to tenants.
Our STAIRs publication scheme
From 1 October 2026, Southdown is required to proactively publish certain information about how we manage our social housing. We have brought this information together through our STAIRs publication scheme.
Much of this information is already available across our website. Rather than repeat it here, we have organised it under the STAIRs information categories below, with links to the relevant pages and documents.
We will review this information regularly so that it remains accurate and up to date, and we will add or update information as needed. Regular review and updating is specifically required under the publication scheme.
On this page, you can find information about:
Find information about how Southdown is governed, who is responsible for our organisation, how decisions are made and how tenants can have a say in our housing services.
About Southdown
Find out who we are, our purpose, values and the way we work.
About Southdown – including vision and purpose
Plans and reports (including latest impact report and strategy)
How we do thing
Leadership and governance
Find out about the people and governance arrangements responsible for leading and overseeing Southdown.
Our Board and Executive team →
Board governance structure →
Housing team →
Tenant consultation documents
Find out how tenants can have a say, how we involve people in decisions and what we have heard through recent engagement.
Client and Tenant Involvement Strategy →
Southdown Involvement Charter →
Tenant involvement →
What we’ve heard and what we’ve done →
Find information about our housing income, spending, rent, service charges and how we use money to manage and improve our homes and service
Audited accounts and financial statements
Annual review and accounts
Annual impact report
Breakdown of income
Breakdown of service charges
Find information about our homes, how we maintain and improve them, and our plans for managing our housing over time.
Property condition and improvements to property
As of 31 August 2026, we have 27 overdue repairs
40 maintenance tasks in pipeline
and our average repair completion time is 9.9 days
We have had six evictions in the last 12 months
To find out about our response and priority timeframes and how we define emergency, routine and urgent repairs, please refer to our repairs policy
Repairs policy can be found in our overarching Property Maintenance Policy
How to report a repair
You can explore other aspects of our operational performance here, including information about % of our properties with EPC B or better.
Find information about how we are performing as a landlord, including tenant satisfaction, housing services, finances and our workforce.
Tenant Satisfaction Measures (TSMs)
and Annual report to tenants
TSMs – headline figures and full report
Annual report for tenants
Complaints handling
Complaints policy
Ombudsman’s Self-Assessment (Complaints Handling Code)
Annual review of complaints
Make a complaint – Have your say
Awaab’s law compliance
How we implement Awaab’s law
Compensation and redress: We paid £450 as damp and mould compensation to tenants
Media releases
View the latest news published by Southdown
Find information, advice and guidance to help you manage your home and tenancy, including the housing services available to you and ways to get involved.
Housing information and advice
Find information about your home and tenancy, including repairs, rent, safety, moving home and other housing support.
View housing information →
Tell us about your experience, give feedback, make a suggestion or raise a complaint about our housing services.
Give feedback or contact us →
Find out how you can get involved, share your views and help influence how we develop and improve our housing services.
Find out about tenant involvement →
Find out how we work to make our services fair, inclusive and accessible, and how we are working to remove barriers for the people we support and house.
The ‘Our policies’ page on our website contains our decision making policies as well as our policies relating to the management of social housing.
Further information
Getting in touch
We’re committed to being open and accessible, and to meeting both our residents’ needs and our regulatory obligations.
If you need help accessing, navigating, or understanding this publication scheme, or if you’re looking for information that isn’t listed here, please contact us at housing@southdown.org.
If you’re not happy with the information provided
If you believe we hold information that should be included in our STAIRs publication scheme but hasn’t been published, you can ask us to review this.
We’ll look into your concern within 30 calendar days. In some circumstances this may take a little longer. If you’re unhappy with the outcome of our review, you can escalate your complaint directly to the Housing Ombudsman.
Information requests
From April 2027, you will have a legal right to request information from us about how we manage your home and the services we provide. This new right is there to make our services more transparent and easier for you to understand.
We are currently developing our process for handling these requests and will share more details about how to make one ahead of April 2027.